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Invalid sim card error

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Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

Are you doing this update with the Sprint SIM in the phone?





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Invalid sim card error

Yes that's what I did

 


@Megntron_Sprint wrote:

Are you doing this update with the Sprint SIM in the phone?


 

Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

Okay. Send me a PM with your name,  the IMEI of your phone, phone number and account PIN please.





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Invalid sim card error


@Megntron_Sprint wrote:

Okay. Send me a PM with your name,  the IMEI of your phone, phone number and account PIN please.


Guess this msg isn't for me right? I was able to unlock the phone with method I told you so I'm all set 

Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

Okay cool. Is there anything else you need help with?





"Is your name Wi-Fi? Because I'm feeling a connection."
Highlighted
Journeyman

Re: Invalid sim card error

No I did the update with the old metro sim card

Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

You need to do it with the Sprint sim in it.





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Invalid sim card error

same issue here. Sprint customer service says phone is unlocked but its not. UICC unlock (even after multiple refreshes says its locked, and to contact customer care). Can anyone here help? thanks

Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

deshwasi - Is the phone still on a active line through Sprint?

Journeyman

Re: Invalid sim card error

yes it is. today is the 50th day of service. 

Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

That could be why the phone is still re-locking to Sprint. When it goes to unlock, it just re-locks due to the service being activated. 

Journeyman

Re: Invalid sim card error

thats strange. so how would i be able to use it overseas with a local sim while i am still with sprint? i cant?
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