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Invalid sim card error

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Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

@Jdballz, we can definitely check on the IMEI for you. We'll address your options once we know the reading. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Invalid sim card error

Are you using an iPhone?


@markalevos wrote:

I'm having this exact same issue. I bought a sprint phone from a 3rd party, they called and customer service unlocked the phone. 

I stuck my sim card in the phone and it said invalid sim (its a mint mobile sim, which is a carrier that uses tmobile). Then I tried an ATT sim from another phone that is working on ATT and I got the same invalid sim message. 

I called sprint and they confirmed that it was unlocked. 

 

What needs to be done to get this working? 


 

Journeyman

Re: Invalid sim card error

I am also having the same problem with my Galaxy S7.  Sprint says the phone is already unlocked.  Please help.

Journeyman

Re: Invalid sim card error

I have Samsung s7 edge Sprint, invalid SIM

Wizard

Re: Invalid sim card error

Hey there @ke5bgvScott, @mrbscott191, and @Arben0. Are you all trying to use the phone on another network and it's saying it's locked to Sprint? If so, send me a PM with the IMEI and I'll check into this for you.

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
Journeyman

Re: Invalid sim card error

Hello !! Could you help me please ?

I have the same issue, but with a Galaxy Note 8. I've paid the remaining bill. I have already call 3 times to Sprint and they have told me three times that the phone is unlocked. I have reset to factory and when i put the T-Mobile sim it says that the sim card is invalid.

 

Please help me !!

Wizard

Re: Invalid sim card error

I can check on that for you @GEHR. I'll send you a PM, but here's info about unlocking as well. SOLUTION: Sprint Hints for Successful Unlocks

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
Journeyman

Re: Invalid sim card error

Tried to send to PM but the system doesn't allow me. How can i send you the info ??

 

Thanks

Wizard

Re: Invalid sim card error

I have sent you a PM, you'll just reply. I will send it again.

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
Journeyman

Re: Invalid sim card error

Hello !

 

 

Thanks

Wizard

Re: Invalid sim card error

I have reported your personal info to have it removed for safety. You will have a notification in the upper right hand corner that is our PM.

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
Journeyman

Re: Invalid sim card error

Invalid SIM card for me too. S7 Edge. Got confirmation via email that its unlocked. Unlocked in my phone under UICC. Called Sprint was told to go to a Sprint store, did so and was told there they can't do anything more to unlock it. Called Sprint again and am going around in circles.

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