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Invalid sim card error

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Journeyman

Re: Invalid sim card error

I have exact same problem.

I called Sprint to unlock my Galaxy S7 edge - which they did in couple of days. 

The Settings> System updates> UICC Unlock was saying: "Your device is unlocked for any SIMs"

 

But when I tried to insert other carrier's SIM - the phone said: "Invalid SIM"

And now the Settings> System updates> UICC Unlock was saying: "Your device is locked to Sprint SIMs only" and it goes to "Hands Free Activation" and retries itself 5 times but no result.

My Phone Number has been already ported to new carrier but I can't figure out how to make my phone to work. Please advise.

Journeyman

Re: Invalid sim card error

Hello,

 

Sorry to hear you are having issues with your Galaxy S7 Edge unlock process.  I will be sending you a private message to get some additional information from you.  

Journeyman

Re: Invalid sim card error

I am forwarding your information on to one of our telephone specialists and I expect to have a response soon.  I will let you know what I find out.

 

Thank you.

Journeyman

Re: Invalid sim card error

sir my phone solution invelid sim card problem this time i am in india and i have samsung s8+ mobile phone modal number sm-g955u

Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

@8140949149, do you have a Sprint phone that was previously unlocked? Are you getting a SIM lock error?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

@AmitRangara, I wanted to push another message out to you, to ensure you received it. Are you receiving an error about your SIM? 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Invalid sim card error

my Samsung J3 2016 After reset showing invalid sim
can you solve my issue

Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

Hey mrlalamusa - were you completing an unlock request or had you just done a normal reset on your device when you got this error? Are you still on Sprint or migrated off to another carrier? 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: Invalid sim card error

I had forgotten my Pin
and did factory reset
no i am not sprint user
I am using this mobile in Saudi Arabia

Journeyman

Re: Invalid sim card error

Okay. So, can a representative private message me? I just went through the whole ordeal of trying to unlock, and now they are giving me the runaround.

Sprint Social Care S.M.A.R.T. Agent

Re: Invalid sim card error

mrlalamusa, please send me the IMEI in a private message and I'll see what we can do for you.

 

bmoreno830, I'm sending you a PM now.

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: Invalid sim card error

I’m having the same problem currently and I’m getting so frustrated 

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