I am currently doing so. Originally the original SIM card was not in the phone when the unlock procedure was taking place resulting in an incomplete unlock of the device. I am now waiting for the device to be unlocked once again.
Same error. Have been waiting going on week 5. They are holding my phone hostage. I was a customer for 10 years over and over told unlocked. 20+ hours trying to resolve. Another hour in chat tonight and told to call another number. Transferred 3 times and eventually hung up on. Let me use the phone I BOUGHT TO BEGIN WITH!!!
Good morning. I understand why you be irritated by this situation. I'm here to help. When you requested for unlock, did you set the phone up as stated in this link?SOLUTION: Sprint Hints for Successful Unlocks
I have exactly the same problem on moto g4 play, all of the sudden invalid sim card. Works 5 minutes after reboot, then back to invalid sim card
I am having the same problem. I have an s7 edge that is saying invalid sim. We have talked to sprint support 4 times spending about 6 hours working on this. We have 2 s7 edges and we requested them to be unlocked at the same time. One went through with no problems. This one has not worked. We are getting no where with them. I am needing this phone unlocked and hoped that someone that has helped the other people can help me. Can someone please help me with this please.?
Hi. I have a sprint phone giving me same error. If i restart the phone it will work allowing calls for a few minutes then error comes back. Had at retail store and did factory reset. Tried new sim but with new sim it kept saying i was roaming. So rep put old sim back in the phone. Help please
Hey there. Just to clarify, are you a current customer with us or are you trying to use the phone with another carrier? What kind of phone do you have? Is this a BYOD?
I have a similar issue. I recently bought an unlocked sprint samsung galaxy s7 edge, but when I put my sim card in, it says invalid sim. I would like to know 1 is there any way for me to check if the phone is really unlocked, and 2 if it is unlocked, why is it saying invalid sim and how can I fix it