cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of Galaxy s9

Journeyman

Locked out of Galaxy s9

My daughter doesn't remember her password, and her biometrics will not work because the device restarted. Is there a way to unlock the phone without a hard reset? 

1 REPLY 1

Re: Locked out of Galaxy s9

You can download a third party app on your computer that can help with that. It's called PhoneRescue and will help you retrieve your information.





"Is your name Wi-Fi? Because I'm feeling a connection."
Community News

Need Help? 
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base.
If you have an account question you can create a post and one of our Social Care Agents will help you.
If you need immediate assistance please visit Sprint Chat