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Locked samsung note 8

Journeyman

Locked samsung note 8

After sending my phone back to Samsung to fix my battery, my phone carrier came back to sprint, I currently can't use my sim card because I have a different provider. I have called sprint and they said its showing up unlocked in their system but clearly it not. 

Any ideas o  how to unlock my phone?

10 REPLIES 10
Sprint Social Care S.M.A.R.T. Agent

Re: Locked samsung note 8

Hi Marley,

Which carrier are you trying to use it with? 

Journeyman

Re: Locked samsung note 8

Cricket. I was using this carrier on the phone for almost a year before it was sent to get fixed
Sprint Social Care S.M.A.R.T. Agent

Re: Locked samsung note 8

I am going to send you a private message to get some account info. 

Highlighted
Sprint Social Care S.M.A.R.T. Agent

Re: Locked samsung note 8

Have you contacted Samsung? Did they swap your SIM by accident? 

Journeyman

Re: Locked samsung note 8

I have been on the phone with them all day. They keep telling me to call Sprint.

And Sprint tells me to call Samsung 

I also just put in my friends sim card on my phone( because she has sprint) it worm work either.

It says error 11

Journeyman

Re: Locked samsung note 8

I have been on the phone with them all day. They keep telling me to call Sprint.

And Sprint tells me to call Samsung 

I also just put in my friends sim card on my phone( because she has sprint) it worm work either.

It says error 11

 

Journeyman

Re: Locked samsung note 8

I have been on the phone with them all day. They keep telling me to call Sprint.

And Sprint tells me to call Samsung 

I also just put in my friends sim card on my phone( because she has sprint) it worm work either.

It says error 11

 

Sprint Social Care S.M.A.R.T. Agent

Re: Locked samsung note 8

Can you get a new SIM from Cricket?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Locked samsung note 8

No I tried. Apparently the issue is that this phone was purchased in a refurbished store in Texas and since it had a previous owner sprint went unlock it for me, neither will Samsung.
Sprint Social Care S.M.A.R.T. Agent

Re: Locked samsung note 8

Hey Marley. I'd like to take a further look into this for you and will need some info on the phone itself. I'm going to shoot you a PM so I can get some additional detail from you. 

 



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