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MMS download fail

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Journeyman

MMS download fail

I am able to send and receive SMS messages as well as send MMS messages just fine.  I cannot receive MMS via OTA though. When an MMS arrives, the automatic download fails and the message shows a "Download" button.  When button is pressed, MMS download fails.

 

If I turn on airplane mode, turn on Wi-Fi and then connect to a Wi-Fi network, pressing the "Download" button will download the MMS just fine.  How do I get MMS to download again via OTA?

1 REPLY 1
Community Manager

Re: MMS download fail

Hey @jcrotert take a look at the recent update we got about this issue here

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
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