As pointed out the agents are gathering information to be sent for investigation into this issue.
Community Social Care agents will need each of you running into this issue to send them a private message containing the information below. Please send in a private message, do not post it in this thread. If you already provided this info after reading other thread or because a Social Care agent asked for it, you do not need to send a new message.
What is needed? -
- Your name and phone number
- A zip code and closest cross streets or specific address where this occurs most often. Your home address is fine if it pretty much happens in your home travelling area.
- The device model you have (S8? S8+? some other devices are also having this problem)
- The serial number of the device you have. Serial number is located on your box and in Settings > About Device
- Troubleshooting steps you have already done.
Please add into the subject title "RilNotifier notification issues" so agents aren't getting a random PM with no idea what the info inside means. The agents you will be contacting for this are:
Just click on their name and hit "Send Message" in their profile screen.
Please DO NOT POST your private information in this thread.
Keep in mind this thread is being created to help speed this process up by providing information for the investigation. Mods and admin may move posts out to keep the thread on point.
Samsung and Sprint have an active investigation but that's all we know right now. Periodically someone may stop by and leave an update. When the source of the issue is found, we may or may not get an update or root cause.
Solved! Go to Solution.
How has this issue be resolved?
My S8 is 3 month's old and it is doing the same thing,that everyone is having an issue with.
It started tonight at around 7pm est. Never had this happen to me before.
Hi CHUMS17! We have received your private message, I will reply to you shortly.
I am having the same trouble. I recently purchased a pre-owned S8+ (which, btw I love). I did forcestop it because it was annoying. Please advise..........
Thank you in advance for your assistance!
what update is your phone currently on?
youre a tad bit behind the curve when it comes to the OS updates.. you should be on Oreo
I'm curious...is this investigation an investigation into imposter cell towers possibly? Ones that are hacking the Sprint OMADM on unpatched devices through fake software updates? Do the hackers then silently reprovision their phones and install UI blocks to prevent them from uninstalling key parts of their hacked systems? Cuz if my theory is right... my devices are likely hacked to be fake towers or I'm fairly close to one in proximity.