cancel
Showing results for 
Search instead for 
Did you mean: 

NEVER buy a Galaxy S9 from Sprint

Go to solution
GrandMaster

Re: NEVER buy a Galaxy S9 from Sprint

every carrier has their rules and what they must stick to. including what they allow to be brought in and what they do not.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Community Manager

Re: NEVER buy a Galaxy S9 from Sprint

Just to clear some things up in this thread.  If you purchase any carrier branded  S9, may it be from Sprint, ATT, T-MO, VZW, etc, you are going to have problems getting it to work on another carrier.  That is why Samsung created Special Edition unlocked versions of the S9, which can go between carriers.  The S8 was the last one that could bounce between carriers ATT, T-Mo, and VZW.  It's Special Edition here on out.

Journeyman

Re: NEVER buy a Galaxy S9 from Sprint

I understand that buying an unlocked phone NOW after encountering this problem. I'm  asking what can I do now that I want to change carriers? Anyone been able to do it successfully? 

Journeyman

Re: NEVER buy a Galaxy S9 from Sprint

It's just Verizon that won't accept Sprint S9 yet.  You should be fine with those gsm carriers. My Sprint S9+ is using an ATT SIM card after being SIM unlocked.

Journeyman

Re: NEVER buy a Galaxy S9 from Sprint

I like the way forum members would go out of their way to find answers!  I used to be the same way in my younger days lashing out at the wrong place rather than thinking... maybe the new place is just trying to get me to purchase a new phone?!?  Well, of course they are!!!  In the end, others chimed in to reveal there's always something on both sides... it's rarely a smooth transition.  I just like this type of teamwork in the forum.

Journeyman

Re: NEVER buy a Galaxy S9 from Sprint

 I also have been trying to transfer to Verizon via bring your own phone. When entering my IMEI on their website I get the following message.

"
The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network."


I have also spoke to the rep at verizon (via online chat) and they have confirmed that the device will not work on their network. I have met all of the above criteria.

 

  1.  My phone is paid off
  2. I have been with sprint since April 2018
  3. My phone is unlocked

 

GrandMaster

Re: NEVER buy a Galaxy S9 from Sprint

not unheard of. its the same reason Sprint only accepts in the Special Editions as a BYOD. or only certain devices from other carriers

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: NEVER buy a Galaxy S9 from Sprint

I spent 11 months in Sprint Forward (pre-paid) until I graduated to post-paid in April 2018.  As a pre-paid customer, I simply asked if I could purchase a Sprint Galaxy S7 Edge (no special edition model as the web site displays).  They explained how to do this ONLY at a Corporate Store, not just any store.  Sprint re-SKU'ed my IMEI from post to pre and I bought a pre-paid SIM and never been happier! At the 11th month of on-time payments, I received an email to graduate to post-paid. They could re-SKU again from pre to post (since that was its original), but the S9+ was released and I bought that outright... no time for leasing games.  I didn't scream or yell, just simply asked How-To and they showed me.

Highlighted
Journeyman Lsp
Journeyman

Re: NEVER buy a Galaxy S9 from Sprint

I’m not sure if the specifics of your situation, but I can confirm Verizon WILL accept Samsung galaxy from sprint . I to was very disappointed with sprint and decided to switch to Verizon..... my s9 was not unlocked at the time due to my device not being paid off however I was able to still have it unlocked by a local cell phone repair shop here in town for $40 , I then went to Verizon and told them I wanted to open a line of service with my own phone ...... about 20 minutes later walked out with my sprint s9 working perfectly on Verizon’s network, that was right about December 2nd 2018 ..... so it can be done 

Journeyman

Re: NEVER buy a Galaxy S9 from Sprint

That's a load of bologna you can definitely have a sprint S9 unlocked and use it at Verizon it just sounds like they want to make a sale out of you because they don't make commission off a BYOD. All Samsung devices have the capability of going between different carriers. I have my sprint Note 8 unlocked and I can go to any carrier I want and I already know it will work. It's little things like that that disgusts me about carriers like Verizon sure they have okay service but everything else about it is garbage.  

Journeyman

Re: NEVER buy a Galaxy S9 from Sprint

As a long time Sprint customer, I am in the beginning phases of moving my account over to AT&T. Why? Not because I'm the biggest fan of AT&T but because my frustrations have come to a head these past few months. My daughter has an S9 and she's happy with phone itself. And it's almost paid for, this is why I looked up, via Google, if it's possible to take a Sprint phone and take it to another carrier. The agent at the AT&T store said, yes, and didn't try and sell me a new phone. So, here I am.

So, why am I trying to switch? Well, I already have an AT&T account with my backup phone, son's and husband's phone. Sprint my main phone, daughter's phone and a tablet. Problem. Well back when the Note 4's came out, I jumped on the bandwagon, I can't remember which Galaxy S I had at the time, but I've had Samsung phones since the first Black Jack back around '07,'08? Before Android and Cingular...so, I was appalled to find out, while talking to someone on Note 4 and trying to look up directions on Google maps, you could no longer use data while talking! What?! And that is where and when my problems with Sprint took off. You see, I travel all over the country with my special needs son. I HAVE to be able to have data while on the road and while I'm on the phone. I actually quit Sprint for two weeks and had a Go Phone with AT&T. At that time I also tried Verizon, but that turned out to be a fiasco with Verizons fraud dept basically treating me like common criminal. But that's another story. Anyway, Sprint talked me into coming back, offering all kinds of discounts and giving me a device like air card or something for free. That was a dud. So, I've stuck it out, explaining to every rep I've ever talked to, why in the heck, or when in the heck they're going to get with the program and have data with voice or talk?!?! And all the while, I've still have my backup AT&T phone account I'm paying for just so when I'm on the road and on the phone and I need data. So, I have my S 8 Active phone, which I was perfectly fine with, a little bulky but the battery life was good, and I was a happy camper. So, I'm on the phone with Sprint back in March, for whatever reason. And I happen to mention, as I always do, that I'm still frustrated with the fact about voice and data thing. The rep proceeds to tell me that they that feature now. I was ecstatic. I said, You mean the latest Note 9 has that feature? (I before the s8, I had the Note 5) my daughter already had the S9, and loves it. The rep said Yep. So, I ordered the Note 9, right then and there. So, this is March and I'm not traveling at this time, I'm home until June. So, now I'm on the road, where I then try to use data while on phone. The area I was in ACTUALLY had super fast data. I end up calling Sprint and lo and behold, the rep informs me, the Note 9 is the ONLY Samsung phone that does NOT have the voLTE capabilities. Are you freaking kidding me?! I ask, well since I was misinformed and mislead into getting this phone, which I specifically said I need to be able to talk and use data, that could I trade straight across or even get my s8 back? The rep said it would be up to Corp store manager. Ha, yeah, they basically told me that I was S O L! So, guess what? I'm in the process of switching everything over to AT&T until maybe just maybe Sprint will get their **bleep** together before I pay off the Note 9 in what 2020 or 2021? Tax time? BTW, I was in San Diego for 2 weeks, crappy service. I've been in Albuquerque, very hit and miss, it's either really good or really crappy! So, that's why I'm on this forum, to see if I can take my phones over to AT&T. Already have tablet paid off and my daughter's phone is so close and she doesn't want to upgrade, so she will be fine switching carriers...... 

Community Manager

Re: NEVER buy a Galaxy S9 from Sprint

We cannot really answer if you are able to take your device over to AT&T or not.  That would be a question better for AT&T to answer. If the device(s) qualifies, then we can unlock the device, but we can not guarantee if AT&T would accept them or not.

 


@Farrinna wrote:

As a long time Sprint customer, I am in the beginning phases of moving my account over to AT&T. Why? Not because I'm the biggest fan of AT&T but because my frustrations have come to a head these past few months. My daughter has an S9 and she's happy with phone itself. And it's almost paid for, this is why I looked up, via Google, if it's possible to take a Sprint phone and take it to another carrier. The agent at the AT&T store said, yes, and didn't try and sell me a new phone. So, here I am.

So, why am I trying to switch? Well, I already have an AT&T account with my backup phone, son's and husband's phone. Sprint my main phone, daughter's phone and a tablet. Problem. Well back when the Note 4's came out, I jumped on the bandwagon, I can't remember which Galaxy S I had at the time, but I've had Samsung phones since the first Black Jack back around '07,'08? Before Android and Cingular...so, I was appalled to find out, while talking to someone on Note 4 and trying to look up directions on Google maps, you could no longer use data while talking! What?! And that is where and when my problems with Sprint took off. You see, I travel all over the country with my special needs son. I HAVE to be able to have data while on the road and while I'm on the phone. I actually quit Sprint for two weeks and had a Go Phone with AT&T. At that time I also tried Verizon, but that turned out to be a fiasco with Verizons fraud dept basically treating me like common criminal. But that's another story. Anyway, Sprint talked me into coming back, offering all kinds of discounts and giving me a device like air card or something for free. That was a dud. So, I've stuck it out, explaining to every rep I've ever talked to, why in the heck, or when in the heck they're going to get with the program and have data with voice or talk?!?! And all the while, I've still have my backup AT&T phone account I'm paying for just so when I'm on the road and on the phone and I need data. So, I have my S 8 Active phone, which I was perfectly fine with, a little bulky but the battery life was good, and I was a happy camper. So, I'm on the phone with Sprint back in March, for whatever reason. And I happen to mention, as I always do, that I'm still frustrated with the fact about voice and data thing. The rep proceeds to tell me that they that feature now. I was ecstatic. I said, You mean the latest Note 9 has that feature? (I before the s8, I had the Note 5) my daughter already had the S9, and loves it. The rep said Yep. So, I ordered the Note 9, right then and there. So, this is March and I'm not traveling at this time, I'm home until June. So, now I'm on the road, where I then try to use data while on phone. The area I was in ACTUALLY had super fast data. I end up calling Sprint and lo and behold, the rep informs me, the Note 9 is the ONLY Samsung phone that does NOT have the voLTE capabilities. Are you freaking kidding me?! I ask, well since I was misinformed and mislead into getting this phone, which I specifically said I need to be able to talk and use data, that could I trade straight across or even get my s8 back? The rep said it would be up to Corp store manager. Ha, yeah, they basically told me that I was S O L! So, guess what? I'm in the process of switching everything over to AT&T until maybe just maybe Sprint will get their **bleep** together before I pay off the Note 9 in what 2020 or 2021? Tax time? BTW, I was in San Diego for 2 weeks, crappy service. I've been in Albuquerque, very hit and miss, it's either really good or really crappy! So, that's why I'm on this forum, to see if I can take my phones over to AT&T. Already have tablet paid off and my daughter's phone is so close and she doesn't want to upgrade, so she will be fine switching carriers...... 


 

 

 

Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat