I purchased a used phone from a reputable refurbisher/reseller (i.e. Alltech Wholesale in Carrolton, TX). But when I tried I tried to activate it on my Sprint account, I couldn’t. I expect it's probably a corporate turn in, and somebody dropped the ball on the previous account and didn't release it like they were supposed to. Now I can't activate it on my account. There's no balance on the phone, it's not been reported lost or stolen, etc.. Would somebody PLEASE see if you can get them to release the ESN/MEID for me? I’ve had no luck with Sprint Customer Service. Also I contacted the seller, and they apologized, but said I’d just have to return the phone for a refund. I’m trying to avoid having to do all that. I just want to do a swap with an existing phone on my account, as the old device's battery is swelling up and no longer holding a charge. Is there an admin/moderator that can help me out with this please?
left out a few things the agents will need...like...
are you currently a Sprint customer?
the phone you purchased...was it a previous Sprint phone or was it on another carrier?