Hi! A few weeks ago, I updated my Galaxy S8 to the October patch Since then, I have not been able to stay connected to LTE. It shows up for a second with an "!", but then disappears. It mostly stays at a poor 3G connection for a little bit, but other times it goes to roaming, and other times it just says no service altogether.
I know it is not the network as the rest of my family has LTE at the same places. I've tried factory resetting the phone, taking out/removing the SIM card, trying to get on to VolTE, using ##BRAND# and ##72786#. No change.
Any ideas? I might have to get my phone sent in to go back to an earlier update.
was this purchased from Sprint or directly from Samsung or another route? also for the VoLTE deal you must physically go in and select it under i think Network and Voice. also while in the settings area what is your phones network set to? automatic? CDMA/LTE?
The phone was purchased through Sprint last year. My network is currently on Automatic, though I have tried switching to LTE/CDMA to try and get data again.
im guessing same results when you switched to LTE/CDMA? actually ...did you perform a profile update after switching?
yeah i forgot you mentioned the 72786..thats a network reset that auto turns back around and updates your profile and PRL..i had a DUR moment there lol.
you turned on VoLTE correct in your settings? just making sure everything is crossed off the list.
Yes the issue still occurs. Sometimes when roaming fails the "Unable to find a connection" error message pops up.
In the meantime I've found a way to get a stable connection to 3G by switching my mobile network to prefer CDMA. It's not as fast as LTE and I feel is using my battery a little faster, but it's fine until the next update.
I understand. It looks like it's a known issue and we're working on it. You can try the steps for ##UPDATE#, to see if it helps.
Has this known issue been fixed? I'm having the exact same problem, but I have not managed to find a way to keep even a stable 3G connection. Bugs happen, but 6 weeks seems pretty unacceptable for me to pay for a service I can't use. Even voice and text is spotty at best, with data it's basically non-existent .