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No text notification after last update. No badge on text and voicemail icon. S8

Journeyman

No text notification after last update. No badge on text and voicemail icon. S8

title says it all.  I've tried everything I can. 

5 REPLIES 5
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Sprint Social Care

Re: No text notification after last update. No badge on text and voicemail icon. S8

jm66210 - Hi! As a confirmation we'd like to ask, are you referring to a software update in a Samsung S8?

Journeyman

Re: No text notification after last update. No badge on text and voicemail icon. S8

Yes

Sprint Social Care

Re: No text notification after last update. No badge on text and voicemail icon. S8

jm66210 - Could you please indicate, are you referring to the usage of data in your phone? 

GrandMaster

Re: No text notification after last update. No badge on text and voicemail icon. S8

mind posting which update your phone is now on?

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Journeyman

Re: No text notification after last update. No badge on text and voicemail icon. S8

Ok, so this is sorta embarrassing, but strange as well.  Took the sprint Tech 30 minutes to figure it out, so I dont feel so bad.  Going through all menu's, everything was set as it should, but when we went to text messages, highlighted one,  and selected all, then touched "notifications"  at the bottom of the screes (there was a bell with a line through it next to the word notifications) everything went back to normal.  Problem solved!  DOH!  'likely a "butt dial" incident.

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