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Note 8 Pie update - no LTE

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Journeyman

Note 8 Pie update - no LTE

After the Pie update completed, my zNote 8 phone won't connect to LTE. A Sprint store worked on it for several hours and could not get it to connect.  Updated PRL and profile several times, rebooted, etc.  Please help.

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For anyone affected by the issue, I just checked for an update on my Note 8 and there was one and it fixed it for me. Still bummed it took so long, but I'm glad it's fixed. 

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195 REPLIES 195
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Oh that is frustrating. Can you try going to the dial pad, and dial ##72786#? Let me know if that helps. 

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Done, it rebooted, did it's update. Unfortunately, it didn't help. After boot up, LTE connects with a few bars for about 2 seconds, then the bars drop, then it goes to bars with an X on them. Eventually, 3g will start working. This is what has been happening since the Pie update.
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Hm sounds like we need to get more in depth. Can you send me a PM?

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Sure, how do I do that?
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You will click on my name, and you should see "private message" on the top. 

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It says item not found when I click your name.
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I tried typing your name in manually to the PM address, and it gave an error.
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I will go ahead, and private message you. 🙂 

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Thanks, sorry.
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I had the same problem here in Chicago with my Samsung S8 not connecting to LTE.  It kept trying, but would go back to no service and then 3G.  I saw that the Sprint Social Care Agent said to try ##72786#.  I did and it worked for me.  All good here in "The Windy City".

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The same thing has happened to me. Very weak signal and either not data or only 3g. Sometimes I will get LTE for a short time if I turn the data off and then back on.

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