cancel
Showing results for 
Search instead for 
Did you mean: 

Note 8 activation issue

Journeyman

Note 8 activation issue

I purchased an unlocked sprint note 8 on eBay with the intention of switching over to Sprint’s free unlimited year plan. However, when I put in the imei and my phone number, I get a message stating that there is an outstanding balance on the phone. I know that the seller paid off the phone and everywhere online where I put in the imei number states that it is clean. I am also able to use it with my current carrier with no problem, which I doubt I would be able to do if the phone was not paid off. Can anyone please help me with this issue? After reading some threads online, it appears there may be an ownership flag problem. 

1 REPLY 1
Wizard

Re: Note 8 activation issue

Hey Abigailp. I'd be happy to take a look. I'm going to private message you to get some info.



KRow32Cheerleading Under Cover Cheerleader 
Don't worry, be happy!
Spread positivity in the community and while you are at it,
give me a kudo! Go Team!
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat