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Note Plus MMS Not Downloading

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Journeyman

Note Plus MMS Not Downloading

  • I have a Note Plus and am unable to download videos via data. It will only download via wifi. It acts as if its trying to download but then times out.
1 ACCEPTED SOLUTION

Accepted Solutions
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Let's do the network reset then:

  Resetting the network settings reconnects your phone to the Sprint network and does not erase any of your content or data.

1.From the home screen, tap Phone.

2.Dial ##72786#.

3.Tap YES. Your phone will power off and restart.

4.After it restarts and reconnects to the network, your phone will automatically launch hands-free activation.

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9 REPLIES 9
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Sprint Social Care

That's weird, you should be able to download via Data. What's you're location? Let's check the service in your area. 

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Murrieta CA, 92562
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Thanks for the provided however, the service in the area seems to be at it's best. Have you ever done any troubleshooting to your device? 

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  • That's what I'm currently looking to do. Searching for input on what troubleshooting needs to be performed and steps for performing such.
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In that case you came to the right place, let's get on it. Let's update your data profile: 

1. From the home screen, tap the Menu key.

2. Tap System settings.

3. Scroll to and tap System updates.

4. Tap Update Profile.

5. Once the profile update is complete, tap OK.

If this doesn't go through we can try a PRL update next. 

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Okay, went through those steps. Tried to download a 579KB picture and no go.

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Let's do the network reset then:

  Resetting the network settings reconnects your phone to the Sprint network and does not erase any of your content or data.

1.From the home screen, tap Phone.

2.Dial ##72786#.

3.Tap YES. Your phone will power off and restart.

4.After it restarts and reconnects to the network, your phone will automatically launch hands-free activation.

View solution in original post

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That did the trick. Thank you!

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Woo-Hoo! Team work makes the dream work! 

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