The Moderators and Admin will be moving questions and comments off this thread to another space as needed. This enables us to keep the post short, on point and easy for people to follow.
Sprint's Galaxy Note10 Landing Page Link www.Sprint.com/samsung
Space for Press Release
Q: What colors and memory configurations of the Note10 and Note10+ will Sprint carry?
Q: How much are the phones selling for?
That being said, please be sure to check your Sprint account as we may have a personalized offer just for you on the Note10 or another great device.
Q: When does Pre-order start?
A: Pre orders start 08/08/2019 on Sprint.com or Samsung.com
Q: What are my Purchase Options?
A: Please see this article and let us know if you have any questions: What are my phone purchase options?
Q: Will the Galaxy Note10 qualify for Galaxy Forever?
A: Yes! Qualifying customers can lease a new Note10 through Galaxy Forever Flex lease. For more information please see our Leasing Forum or the Flex Lease Page on Sprint.com
Q: How can I tell if I’m on an Galaxy Forever lease?
A: You can check the terms of your lease agreement through the My Sprint app and your My Sprint account. If you are on the Galaxy Forever program, your eligibility should say “Today” under the Flex Lease option,
Q: How do I check to see if I am eligible to upgrade?
A: You can check the eligibility of your lines from both the My Sprint app and your My Sprint account. You can also view eligibility and more from our Upgrade Eligibility support page
Q: My lease isn't eligible to upgrade. Can I pay it off and have my eligibility reset to order one of these new phones?
A: You should be able to pay your remaining lease payments and upgrade early. Your MySprint account should show the amount you'd need to pay to upgrade today. You can also contact Telesales or your local Sprint store for more information.
Q: I am on installment billing(IB) and pay extra to upgrade on a yearly basis with giveback. I'm not at 12 months yet, is there a way I can get my yearly upgrade early?
A: Unfortunately, there is no way to accelerate to the 12 month mark. You may be able to pay off your full installment billing agreement instead (see below)
Q: Can I pay off the balance of my IB agreement and order right away?
A: You can pay off your installment billing balance at any time (via IVR, Store and through Care). Once paid, your upgrade eligibility will reset automatically after 5 days. You can also contact Telesales who may be able to process an order sooner. Once you have paid off your IB balance, you may use your current phone as a trade-in on the new phone.
Q: Can I pay off my two year agreement, have my eligibility reset and order the
A: Unfortunately, there is no way to buyout a two year agreement.
Q: I have to turn my phone back in to Sprint in order to upgrade. How does that work?
A: If you’re upgrading in a store, the store will walk you through the process. If you are ordering through Telesales or the web, please see the links below and let us know if you have questions:
For more information about returning phones visit the Trade-in, turn-in, giveback or return my phone support page and let us know if you have questions
Q: How can I check my Order status?
A: You can check your order status by logging into your My Sprint account and look for My Orders or by going to www.sprint.com/myorder
Q: I never got my order confirmation email. Can you resend it?
A: Check your Spam folder just in case emails from Sprint have been routed there. If you're still unable to locate it, you can chat with Order Support through the My Order page and they can provide you with your order number.
Q: I made a mistake with my order (wrong color or size). Can I change it?
A: Unfortunately, once an order is processed, it cannot be modified. If your order has not yet shipped, you may be able cancel it by chatting in to Order Support through the My Order page. Once the current order is cancelled you should be able to create a new order, including a new payment. Once an order has been shipped, it cannot be cancelled.
Q: The delivery address on my order is wrong. Can I update it?
A: Typically, addresses on orders cannot be changed. You may chat with Order Support through the www.sprint.com/myorder page to discuss next steps in this case.
Q: How much does Sprint Complete (formerly TEP) cost for this device?
A: As a higher tier phone, Sprint Complete subscription is $15 a month for the Note10 and $19 for the Note10+. Sprint Complete has tons of features you may not even know about. Get more information on our Sprint Complete Page
Q: Can I purchase from Samsung or another retailer and add Sprint Complete later?
A: You have up to 60 days after activation to add TEP+ to your new Galaxy Note10. If you have questions see:
Feel free to ask questions in this thread. We'll be adding more Q and As to this list for everybody to see. Keep in mind, we may move your comment to another forum or thread in order to keep this space clear for other customers to get information efficiently
I believe these are the corporate stores around you
What issues are you experiencing
Being told to verify the phone is unlocked, as they can't verify the IMEI. I purchased directly from Samsung and this is the unlocked version.
So I just spent 30 minutes on the phone with Sprint to get mine activated. The automated system wasn't working. First they told me the brand new SIM I had just picked up at the Sprint store was no good and I needed a BYOB SIM. After pushing for about 10 minutes they somehow managed to activate the phone and (knock on wood) its working now.
On a side note here is a photo of this beauty in blue.
This is the correct upc for ther sim you need.
You need to have sprint add the imei in the system and activate it.
The Sprint chat and phone reps were clueless to be blunt. A reddit page was posted where a Sprint Technician answers questions, he manually added my IMEI and I was good to go. Thankfully I was smart enough to Google my way out of this nightmare!
I'm glad it worked out for you guys.
Enjoy your note 10s 😜😜