Has anyone been successful in getting their Note10 unlocked activated? I have been told to verify my phone is unlocked and now that my phone is not compatible on the network.
If you did, what did you say to make this happen? This is beyond infuriating!
Update: never mind, my unlocked Note 10+ finally made it into Sprint's system. However, I don't have the Aura Black as Sprint claims. I have the Aura Glow.
You are not alone. I have just received my unlocked by Samsung Note 10+ today, and Sprint has tried everything to get my unlocked Note 10+ activated. Megan on Sprint chat couldn't activate it, a Sprint Customer Care Specialist couldn't activate it, and not even any of the Sprint stores I went to could activate it. The customer reps in the Sprint stores were told by corporate Sprint that I had to contact Samsung to get this matter resolved.
This is very infuriating because it says right on the back of the box that my Unlocked by Samsung Note 10+ is compatible with U.S. CDMA networks. I don't know what's going on with Sprint.
I ran the IMEI on Verizon's IMEI checker and this is what it comes up with:
"Nice, your SAMSUNG NOTE10PLUS SM-N975U1 UNL will work on our network."
Again, I do not know why Sprint is having these activation problems.
Thankfully someone posted a reddit page and there was a Sprint technical support person who was manually adding them to Sprint's system. He helped me in no time!
I get it is a new phone and we received it before launch, but a search shows this happens over and over with Sprint. The company should acknowledge it and at least train their reps to respond appropriately. I was told to send my phone back to Samsung at one point! What if I was clueless and believed that?
How do I contact that Sprint technical support person because he entered the wrong info regarding my unlocked Note 10+?
Yeah, I do not know why Sprint doesn't acknowledge this IMEI issue with unlocked devices. It's like they've never heard of unlocked phones. They only assume unlocked phones are from another carrier that was unlocked by the carrier. I have to tell Sprint, "No, there are manufacturers that manufacture factory unlocked phones, and they are sold unlocked directly to the consumers not to the carriers." Sprint's response, "Oh, so you have an unlocked AT&T device. Sorry, but AT&T devices don't work on Sprint, unlocked or not." Ugh, it always makes me shake my head in disbelief.
In the past, I have also run into, "Return your phone to Samsung, and lease one of our phones. You'll save yourself tons of $$$ leasing Sprint devices." I tell Sprint, "No, way - no, thank you! Samsung gave me a $600 discount and other goodies for my Note 9. If I return my phone to Samsung, then I'll also have to return the wireless AKG headphones and the microSD-card that were given to me as gifts. Do you seriously believe that I'm crazy enough to give up all the great deals Samsung gave to me, and that I want to go through the hassle of sending everything back to Samsung?"
I have read on some forums that people have actually sent their phones back to Samsung, and then Samsung sent out replacement phones and they too wouldn't activate on Sprint. Ugh, what a hassle, what a mess!
As for now, all is good. My unlocked Note 10+ is activated.
I came back to Sprint for this?
So this is my first experience with an new unlocked device, and my first new phone since returning to Sprint (bringing my current phone from VZW.)
I was super excited to receive my phone yesterday, and then nervous as I began to read the issues people were having here and elsewhere activating their phones on Sprint.
I got home, and after powering my device to full, attempted to activate it myself. My IMEI was not recognized, but I was prepared for this after what I had read, so I initiated a chat with a Sprint agent to get help. He tried to activate the device and after being unable to do so, informed me that the device need to "be registered with the Sprint database" which I could do in a store or by calling technical support, both of which were closed.
Fast forward to this morning, I called in to technical support, spent a few minutes describing in detail the issue, wherein the agent .... tried to activate my device. 15 minutes later she has submitted a ticket to get it added, but tells me it will take SEVERAL HOURS.
At this point, I am not very far from leaving, $25 a month for unlimited or not.
I'm sorry this is what it's like on your first few days back. If your ticket doesn't get resolved in a few hours please reach out here and we'll dig into this deeper.