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Phone is adding 011

Journeyman

Phone is adding 011

When dialing out, my Samsung S9+ adds 0111. I tried going into phone then settings then more settings but I don't see the more settings option...HELP

28 REPLIES 28
Sprint Social Care S.M.A.R.T. Agent

Re: Phone is adding 011

Not going to lie, that seems super odd tpembry.  It's almost like your phone is set up in European settings. Give me a few mins to look into this. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Sprint Social Care S.M.A.R.T. Agent

Re: Phone is adding 011

Alrighty, it appears that the phone doesn't have the US dialing option turn on: 

 

Go to the Phone application

- Press the menu button in the top right corner

- Select Settings

- More Settings

- Us Dialing

- Turn on

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Phone is adding 011

I do not have the option of turning u s dialing off

Sprint Social Care S.M.A.R.T. Agent

Re: Phone is adding 011

Alrighty. Give me a few mins to gather some more info. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Sprint Social Care S.M.A.R.T. Agent

Re: Phone is adding 011

Ok this one's got me stumped. I sent you a PM so I can gather a smidge of info. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Sprint Social Care S.M.A.R.T. Agent

Re: Phone is adding 011

I've consulted with my tech wizard, and he said it sounds like the assisted dialing has been turned on. To turn it off follow the steps bellow: 

- Home

- Phone

- 3 dots

- Settings

- More Settings

- Assisted dialing

- Turn off

- Turn the phone off and back on.

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Phone is adding 011

Assisted dialing off/on is NOT an option on my end

Sprint Social Care S.M.A.R.T. Agent

Re: Phone is adding 011

Strange. I sent you a PM so I can gather some more info. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Phone is adding 011

  • I'm new to this platform. How do I reply to you pm ????????
Journeyman

Re: Phone is adding 011

How do I reply to your pm ?? This platform is very confusing. Maybe I should visit store. I tried calling and received no resolution. Sprint has really went down hill.
Sprint Social Care S.M.A.R.T. Agent

Re: Phone is adding 011

Not a problem. In the top right hand side of the page you should see an envelope. Select it and you should see message(s) in there. That's your inbox.  

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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