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** Update** Please see new thread here Mobile Data Errors/RIL Notifier?  Click here!  for reporting instructions if you are experiencing this issue.  Sprint and Samsung are in the process of investigating **


I'm consistently having this issue where this notification pops up saying I don't have conectivity but I do. I've contacted support and updated my profile and PRL and nothing seems to work. The only way to get the notification to go away is to force stop the app. Is anybody else having this issue?


Pointing to whatever apparently to no avail. Since that solution post, nothing's been done to solve the problem given the subsequent posts complaining of the same problem.


This issue is not merely a nuisance notification problem. Streaming music is an impossible endeavor when driving. Sprint, please fix ASAP. Please understand how miserable of a user experience this problem presents. 


yes, has this been fixed

I am having this issue, have you found a fix yet

I am constantly getting an error "Mobile data connection error" even when connected by WiFi.   The detailed information is "Unable to establish a wireless connection  LET: ESM -31  EMM- x".


Can somebody help me solve this problem?




Thanks for bringing this to our attention. We'd like to confirm, how long has this been going on? What's the make or model of your phone? Have you recently updated your device software?


I'll be awaiting on your response.


Sprint Social Care
Community Manager

Folks, we've created a new thread for this issue where folks can read about what's needed for investigation.  That thread can be found here: Mobile data/RIL Notifier errors? Read this first!  We are going to close this thread as it's been pointed out that the Accepted Solution mark is confusing.  


If you've already provided the requested info to agents, we appreciate you.  It's not necessary to send it again.  Hang tight.  We will definitely share any new information we get as soon as it's available. 


Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".

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