So although Sprints phone was the issue(a brand new phone might I add), which in turn caused me to not have service most times, how is that not a service issue? I had no data, no internet, calls roaming, dropped calls, trouble hearing calls etc.
I understand your frustration rkindall7. But the exchange policy was put in place shortly after the update shenanigans. At this time no credits are being issued.
I continue to have this same issue. I ported over to Sprint mid April. I've had inconsistent service ever since. About a month into the service it got progressively worse. Dropped calls, roaming in my home, phone goes in and out of dead silence (sometimes the other person can hear me but I can't hear them and vice versa). I can never have a full conversation with anyone because of this. I pay close to 100/month for something I can barely even use. I have had my new phone replaced (and a used phone was sent to me). I was under the impression that my problems would be solved. They haven't been. The only thing I've noticed is that I no longer roam in my home (thanks to the magic box that Sprint sent). Other than that, even if I'm in my home, calls continually go in and out where I can't hear or the other party can't hear. I have updated the prl, the profile and all updates. I am up to date with everything and still I have this issue. I absolutely hate that I am stuck with a serviceless phone/provider that I now have to continue paying and it doesn't even work. This can't be life!