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S10 plus mobile data issues

Journeyman

S10 plus mobile data issues

I've only had my phone a month, has the May update. I notice  that I lose internet via data even with 4-5 bars of LTE. As soon as I turn on wifi or reboot it works awhile. I've updated PRL and profile.  Starting to get old fast. I've had LG V30 with no issues for years..is there a known issue?

33 REPLIES 33
Sprint Social Care S.M.A.R.T. Agent

Re: S10 plus mobile data issues

I am not seeing this as a known issue anymore. It was when the phones launched. Have you checked to see if the phone is up to date on software?

Journeyman

Re: S10 plus mobile data issues

Yup
Journeyman

Re: S10 plus mobile data issues

I was hoping the June update would come out soon and possibly fix it.
Sprint Social Care S.M.A.R.T. Agent

Re: S10 plus mobile data issues

Are you having this issue in one location or is it happening all over?





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: S10 plus mobile data issues

It can happen all over. I can drive 5-10 miles without even grabbing data. Once I reboot it works. It happens almost every other day. I leave it on wifi during the evening at home. When I head out to work I turn off wifi and use mobile data, I pretty much roam within my county all day. I'm aware of dead zones as far as coverage in my area. But as I said earlier, I can have 3-5 bars LTE and cant connect to anything till reboot. I optimize phone regularly, run update scans for android , profile and prl. 

Sprint Social Care S.M.A.R.T. Agent

Re: S10 plus mobile data issues

Let me send a refresh signal to your phone. Please send me a PM with your name, phone number and account pin.





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: S10 plus mobile data issues

s10.jpgAgain this morning, in a area with almost full LTE coverage

Sprint Social Care S.M.A.R.T. Agent

Re: S10 plus mobile data issues

Okay I went ahead and sent this. Go ahead and restart your phone. When it comes back on please dial ##SCRNT# to complete the refresh. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: S10 plus mobile data issues

I rebooted and tried to dial 

##72768# and received a incorrect number or code message

Sprint Social Care S.M.A.R.T. Agent

Re: S10 plus mobile data issues

Can you manually do a PRL update then? It's the same thing essentially. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: S10 plus mobile data issues

K, Did that ..now we wait
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