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S8 group text messaging failing -- sometimes

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Journeyman

S8 group text messaging failing -- sometimes

I have Samsung S8 running Android 9.  Group text messages intermittently fail, both text onlyi and text and pics. It may be related to my neighborhood network since it worked fine at Sprint store. However my Pixel4 doesn't have this problem on same network network

 

I have done factory reset and Sprint support reprovisioned PRL. 

 

Looking for ideas on how to trouble shoot. B

3 REPLIES 3
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Sprint Social Care

Re: S8 group text messaging failing -- sometimes

Hi! Do you have any problems with sending and receiving messages outside of the group or issues with calls and data as well? Let's look into it. 

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Journeyman

Re: S8 group text messaging failing -- sometimes

The problem is most consistent with group texts. However there have been times when arriving texts showed only download link that never worked.

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Sprint Social Care

Re: S8 group text messaging failing -- sometimes

Is it with SMS, MMS or a third party application? Send me your nearest cross streets and ZIP code in a private message. I'd still like to check the area, although you said it's not being experienced with your other device. 

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