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SIM Toolkit The SIM card has locked.

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Journeyman

SIM Toolkit The SIM card has locked.

My wife's S8 bricked yesterday and needs to be sent out to be replaced.  While we wait for that, I have a Pixel that I want to use her SIM with and am getting the error message above.  Can someone please help with this?

 

Thanks,

Ben

6 REPLIES 6

Re: SIM Toolkit The SIM card has locked.

Hey Phoenix. Has the Pixel device been active with Sprint in the past? 

 



"Hail Yourself!" - Ben Kissel


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Journeyman

Re: SIM Toolkit The SIM card has locked.

No sir.  I believe it came from Verizon

GrandMaster

Re: SIM Toolkit The SIM card has locked.

was this Pixel initially on Sprint? and if it was how long has it been has it been removed from an active line?

 

disregard. the agent that can assist you posted while i was typing

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Re: SIM Toolkit The SIM card has locked.

If the phone hasn't been with Sprint and came from Verizon, you'll need to reach out to them to have them unlock the device first.

 

From there, with the Sprint SIM in the device we can help you get things sorted out, or you can go through the self-service tool at Sprint.com to help you swap out the device until the S8 is back in working order. 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: SIM Toolkit The SIM card has locked.

Thanks very much.   If I put the SIM back in to the S8, will that remove the lock? 

Re: SIM Toolkit The SIM card has locked.

It will not, because you need to unlock the Pixel device itself before it can be used on the Sprint network. 

 



"Hail Yourself!" - Ben Kissel


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