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Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

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Journeyman

Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

Sir, my cousin from USA brought for me this phone from USA.

 

I live in Pakistan and using this phone successfully on WARID network.

IMEI No is [edited for privacy]

 

This phone is not getting any updates from DAY 1. 

Further Info is 

BaseBand N950USQU1AQH7

 

Please guide me what to do, how to receive updates. 

Yasir

9 REPLIES 9
Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

Hi There,

I am not completely sure of what you are asking. Is your phone active on the Sprint network? 

Journeyman

Re: Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

I received this phone as a gift. It is not on Sprint but Model sold buy Sprint. 

I just want to know how to get updates. No update since It is unboxed.

Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

For the software update, follow these steps:

  1. Make sure your device is fully charged and connected to Wi-Fi.
  2. Swipe down from the Notification bar and tap Settings.
  3. Scroll to and tap Software update.
  4. Tap Check for updates.
  5. Follow the on-screen prompts to download and install the update.

 

Journeyman

Re: Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

I followed steps it says Phone is Up to date. But all my friends are either on Oreo or Pi. But I Ammon Nougat. 

Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

What are you operating on? 

Journeyman

Re: Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

What you mean by Operating On. 

 If you mean Android version then operating system is 7.1.1

Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

Thank you for that information. The steps above are the way to get the latest software update. If it is not updating any longer, it maybe your service provider. Have you reached out to the company that provides your phone service? 

Journeyman

Re: Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

Yes. They said contact phone provider. Which is Sprint. Can I manually update. If yes plz guide that process. First plz verify what latest

update you have released for my model 

Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy Note 8 (SM-N950U) is not receiving updates

The steps above are the way to push is through manually. Samsung is actually the maker of the phone and most of our devices are operating on Pie. I would reach out to Samsung, who made the phone. You can reach support here: https://www.samsung.com/us/support/

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