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Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

I am also facing same issue and its affecting me because I'm a full time delivery driver. This issue has caused me a lot of money.

Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

hard reset did not work

cache clear did not work

network reset did not work

 

Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

Nothing seems to be working, the tech I had a chat with on Samsung says the error is from Sprint not Samsung. I've been asked to return the phone to sprint and get a replacement and stay out of update until sprint fix the issue.

Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

I've also got this same exact problem, phone ran great until yesterday.. kindve upsetting hoping to see if they fix this or not it's now a paper weight

Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

Talked to Sprint again, Ive been asked to return the phone and get it replaced. Meanwhile avoid the software update

 

Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

People returning phones...did you buy it online or instore? Does the return matter either way?
Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

Bought mine online, preorder actually. But same as what was said I called sprint support they said take it to the nearest corporate store..

Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

Ok...how is this gonna affect your preorder deal of the galaxy buds? Isnt that attached to your phones IMEI/serial#?
Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

I was wondering this same thing regarding the buds. I'm glad but not so glad that I'm not the only one with this s10+ issue. I also don't want to return this phone until I get the buds in the event they cancel it. Ridiculous scenario at this point.
Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

Not positive but I was planning on asking tomorrow when I go in, mine said they were going to ship out the 18th so I guess we will see?

Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

I bought online from sprint but swapped in store and now the new one is working perfectly. I turned off automatic update.

Journeyman

Re: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN ISSUE AFTER UPDATE

It's not affecting your buds however, it gives you chances of getting 2 buds 

 

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