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Samsung Galaxy S10

Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy S10

Got it. Let's wait to see if it reverts back to not working and then we'll go from there. I can't submit a ticket when it's actually working or else it will just get dismissed. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Samsung Galaxy S10

Once again, it's not working. I am getting text notifications but not incoming calls

Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy S10

Oh that's so frustrating! Okay let's do that ticket. Please send me a pm with your name, phone number, email and account PIN.





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Samsung Galaxy S10

I've seemed to realize it rings when my wifi isnt on or connected. 

Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy S10

Thanks for that! I'm going to get this submitted now and you should hear from a tech agent very soon. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Samsung Galaxy S10

It works when I have my LTE data and wifi on, but not when I have my LTE data off and wifi on.
Highlighted
Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy S10

What software version are you running on the phone currently?

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Samsung Galaxy S10

G973USQU2ASGB
Journeyman

Re: Samsung Galaxy S10

Sorry I have mistaken the 8 for a B this is the correct software version G973USQU2ASG8
Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy S10

I submitted that ticket for you. You should be hearing from one our tech support agents soon. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Samsung Galaxy S10

Yes , you've said that. How exactly will I be hearing from them? On here, or email? I've given my software version. And havent heard anything back.

Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy S10

They will try to call and if they can't get through with your issues, they will email you. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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