My Samasung galaxy s10 is not ringing for incoming calls. No I do not have do not disturb on, yes my ringtone volume is up. It rings when it wants usually only when I am using my device. But even then 90% of the time it will not ring.
I've talked to a sprint support agent from the sprint complete app and she had me update my data and PRL profiles , then reset my network settings and restart my phone leaving it off for 60 seconds restarting it and leaving it for 60 seconds before trying to get an incoming call to see if it worked. And IT DID! It worked.
I've run into this same problem again. My phone doesn't ring on incoming calls. But I do get text notifications. So I've gone the the steps of resetting my data profile and prl and restarted my phone and it is working again but I do not want to have to do this everyday/ everyother day. WHATS GOING ON WITH MY PHONE? I've only had it since Aug 2nd, 2019. And had no problems with my previous device ( samsung galaxy Note 😎 .
I completely understand the desire to not have to be constantly fixing your phone. If it happens again we'll submit a tech ticket. There might be an issue specifically with that phone that we can either fix or replace.
We can submit a ticket so our tech team can do troubleshooting for you and dig deeper on the issue.