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Samsung Galaxy S9 Plus no WiFi or Data

Journeyman

Samsung Galaxy S9 Plus no WiFi or Data

I have Samsung Galaxy S9 +. It was purchased on Swappa. It was already factory reset. After doing most of the setup (Gmail, Samsung account, etc.) WiFi and Cellular Data stopped working. I also receive and error message of "This phone is on a Lease".

 

I have spoken with Sprint Technical support and they say that it is unlocked, fully paid, etc. I have tried everything but nothing works.  Any ideas?  Am I dead in the water or do I have a brick?

 

Thanks in advance.

4 REPLIES 4
Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy S9 Plus no WiFi or Data

Howdy cejones2233. I'll be more than happy to assist in any way I can. Just a couple quick questions: 

- Are you using this device on Sprint? 

- If not, what carrier are you using it on? 

 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Samsung Galaxy S9 Plus no WiFi or Data

I am using it on TING (Sprint MVNO).

I get the encrypted error also.

Thanks for responding.

Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy S9 Plus no WiFi or Data

I'd like to take a deeper look into this device. I sent you a PM so I can gather that info. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Samsung Galaxy S9 Plus no WiFi or Data

Ok.

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