Sprint Community Registration currently closed. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Sprint Community Registration currently closed. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S9+ won't unlock

Highlighted
Journeyman

Samsung Galaxy S9+ won't unlock

When I call sprint they keep saying my phone is completely unlocked, but my phone says it's still attached to sprint. I paid off two phones last week, this S9+ for my wife and My S8+. My S8+ unlocked fine. UICC Unlock still says "Your device is locked to Sprint SIMs only". When I try to unlock it I get a 407 error. Under "Mobile Networks" it says "Network Operators - Sprint". Please help!

11 REPLIES 11
Highlighted

Unfortunately, if you just paid them off last week, they don't qualify for unlock yet. The payoff and the payment must be reflected on the bill for the FED (financial) lock to come off of the IMEI.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Highlighted

I called tech support right after I posted this and they were able to get it "completely" unlocked for me.

Highlighted

Hello, I raised 2 Service request with Unlocking Department and they said my Samsung S9 Plus is unlocked. 

Samsung S9 Unlock Request - 253 734 818  and 254 139 468

Also i followed the link on this community to make sure i did reset phone, update Profile, UICC unlock but no luck.

 

My IMEI number is ***** , Please let me know if any Additional details needed

Highlighted

It's possible we need to get a new code sent out to you. I'll send you a PM so we can get some additional info in order to check in on this for you. 

 



"Hail Yourself!" - Ben Kissel


Highlighted

@OldGreg_Sprint  has resolved this and my phone is unlocked

Highlighted
Journeyman

I have this same case, I have a second hand galaxy s9 + that I bought two weeks ago, the person who sold me this laptop told me that it is unlocked, but now I see that the sim other networks are invalid, and uicc gives me error 407, so I ask for your help to know if I should return this laptop to the United States for a refund.

Highlighted

unless you have the previous owners account info or their original contact number associated with that phone and full name of the owner there is nothing Sprint can do to unlock it.

 

 

laptop?

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Highlighted

If I have the number and the full name of the person,you will unlock it for me?
Highlighted

me? no...the agent that pops in to assist when you have all that info? yes

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Highlighted

I have also called sprint 3 times now to get my galaxy s9 unlocked and they tell me it is but it's not. Can you help?

Highlighted

Asshley1600

Hi! I'd like to confirm, did you follow the steps in our SOLUTION: Sprint Hints for Successful Unlocks ?


Kryshna
Sprint Social Care
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat