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Sprint Hub Issue

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Journeyman

Sprint Hub Issue

So I got the Oreo update yesterday and I noticed that Sprint Hub is running far more than it should and eating battery. I have to physically go in and force stop it. 8 noticed on a few forums that alot of people are having the same issue. Anyone have a fix for this or can tell me what it is exactly? I haven't seen anyone post a fix anywhere. I like the new features and update just have the Sprint Hub issue.

 

Thanks

JC

103 REPLIES 103
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01cell64,

Have you tried to check on the updates if you have it set up automatically or manually, you should have received the update by this time.


Kryshna
Sprint Social Care
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Thanks for the information. Can you tell me what the latest version number is for App Spotlight for Galaxy S8+? Also if i uninstall this app can it be re-installed later? Thank you

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I do not recall the version number off hand.  I will have to grab an S8 at the office and look.  However, you can uninstall it and if you need it back you can dial ##BRAND# or hard reset the device.  The hard reset is a Plan Z type of thing, but it will put the ROM back as original.

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Ok thank you. I will wait for the version number before I decide what to do. I'm giving the phone to my dad and I don't want him to have battery drainage issues. The App Spotlight update solved the problem on my Note 8 so may have to hard reset S8+. Thank you

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OK, I will hit you up on Monday and let you know.  Make sure Sprint Hub is not force closed because that will prevent App Spotlight from updating.

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Everything pertaining to Sprint hub is turned on. The version for App Spotlight I have on S8+ is 1.4.3. Thank you again.

I'm still having the problem. Sprint spot didn't have permission to access my phone, version is 2.0.65, what version is supposed to fix this?
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Sprint Spot is the hotspot.  You will need to grant it permission.

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The current version is 1.5.2.  I would suggest performing a ##BRAND# on the device.  Don't freak out because the Sprint Hub is using the battery will appear.  It's only temporarily until it updates.  The ##BRAND# sets the Sprint apps to default.

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I am getting the update notice again to update to Oreo. Why would I need to do that if I already updated? I am afraid to allow the update again with all of the issues it caused.
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What version are you currently on? 

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I am on 8.0 and it wants to do the same update.
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