I have 7 line with Samsung J3 emerge phone. All phones have same hardware, baseband and Android versions. I have paid off the phones and requested for unlock. Now, customer service is telling all phones are unlocked, but only 2 phones are supporting other carrier sim cards but other 5 do not.
2 phone supporting other carrier sim is having UICC Unlock message: "Your device is unlocked for any sim cards." And 5 phones does not support other carrier sim is having UICC Unlock message: "Your device is locked for sprint sim card."
I have tried to communicate this many time to customer representative, but they are saying, in sprint system phones are showing unlock so they can not do anything.
I have tried master reset, factory reset etc.. But nothing helped.
Solved! Go to Solution.
Seems like this issue is huge, but fixable by some experienced agents. I'm having a tough time posting--so, I'm sorry if this is in the wrong place.
I recently switched from Sprint to T-mobile. 4 lines. 3 of the lines were successfully unlocked and work fine. (Two iPhone 7's and one iPhone 8.) The 4th line (iPhone 7) is not unlocked. Hours on the phone, multiple agents, multiple supervisors, and I'm getting nowhere. Called Apple and they verified by IMEI that the phone is, indeed, locked. PLEASE PLEASE help me!
Hello jtclat, let's take a look into this. I have sent you a Private Message, feel free to reply at your earliest convenience.
*Please keep in mind that in order to unlock a device from Sprint's network, there are some criteria it has to meet:
•The device is Domestic SIM Unlock capable
•The device must be or have been active on the Sprint network for a minimum of 50 days
•Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the Domestic SIM unlock is completed.
•The associated account is in good standing
•The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked.
For more information about our unlock policy, visit: www.Sprint.com/unlock .
I can assist you with this, no problem. There are a few requirements that need to be met first. Please take a look here for those requirements. https://www.sprint.com/en/legal/unlocking-your-sprint-device.html
I will send you a private message with information that I am needing from you. I will need to access your account.
Hi... i am having same issue. Came in to US for vacation and bought this samsung J3 emerge. Now i am back in my country and the phone is not allowing unlock but pop a saying i should contact customer service. please i need help. Thanks
I am happy to assist you get your phone unlocked. There are some requirements that you need to meet. You can check them out here https://www.sprint.com/en/legal/unlocking-your-sprint-device.
I will send you a private message so I can get some information from you.
Hi, I have a similar issue. I bought a Samsung J3 Emerge from Sprint, paid the full price of it, and left Sprint some months ago. Sprint mentioned that they unlocked my phone (it's showing in the system), however, when I put another carrier sim card in my phone, it says "Invalid card". The same sim card works in my Samsung S5.
Can you please disclose here what I can do? Or at least get in touch through private message to help?