cancel
Showing results for 
Search instead for 
Did you mean: 

Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

Go to solution
Highlighted
Journeyman

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

I am currently a Sprint customer.
I do not have the sim of my J3.

Sprint Social Care S.M.A.R.T. Agent

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

To process an unlock, you'll need a Sprint postpaid SIM. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

Perfect, I have the other one. 
Should I try inserting these sim and trying to do UICC Unlock?

Sprint Social Care S.M.A.R.T. Agent

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

You can try the UICC Unlock on the phone. If it doesn't work, we'll have to submit a ticket. The tickets can take 2 business days. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

I inserted an active sprint sim on Samsung J3, i tried UICC Unlock on the phone with same results: The profile update cannot be completed... Internal error 407

Also I tried update profile option and on step one registering the device with network I get: Please contact service provider.... Internal error (-1)
I can receive sms and make calls with device.

Sprint Social Care S.M.A.R.T. Agent

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

Ok, I'll submit an unlock ticket for you. The phone will need to keep the Sprint SIM in it, it needs to be powered on and connected to WiFi. Once it's set up, send me a private message with the phone's IMEI, your name, and your phone number.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

Thanks, IMEI sent by private message.
Best Regards

Wizard

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

Thank you. I have responded. Have a great day!

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
Journeyman

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

please help me unlock sim card for my  j 3 emerge

Journeyman

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

please help me thank you
Sprint Social Care S.M.A.R.T. Agent

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

@mimi, I'm happy to help with the unlock. Was this phone on your Sprint account, or did you buy it from a Sprint customer?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

given to me by customertheir old phone forgot number

 

Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat