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Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

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Journeyman

Sprint Unlocked Samsung J3 Emerge: UICC Unlock Message

Hi,

 

I have 7 line with Samsung J3 emerge phone. All phones have same hardware, baseband and Android versions. I have paid off the phones and requested for unlock. Now, customer service is telling all phones are unlocked, but only 2 phones are supporting other carrier sim cards but other 5 do not.

 

2 phone supporting other carrier sim is having UICC Unlock message: "Your device is unlocked for any sim cards." And 5 phones does not support other carrier sim is having UICC Unlock message: "Your device is locked for sprint sim card."

I have tried to communicate this many time to customer representative, but they are saying, in sprint system phones are showing unlock so they can not do anything.

 

I have tried master reset, factory reset etc.. But nothing helped.

 

Any suggestion?

 

 

 

81 REPLIES 81
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I am currently a Sprint customer.
I do not have the sim of my J3.

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To process an unlock, you'll need a Sprint postpaid SIM. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Perfect, I have the other one. 
Should I try inserting these sim and trying to do UICC Unlock?

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You can try the UICC Unlock on the phone. If it doesn't work, we'll have to submit a ticket. The tickets can take 2 business days. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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I inserted an active sprint sim on Samsung J3, i tried UICC Unlock on the phone with same results: The profile update cannot be completed... Internal error 407

Also I tried update profile option and on step one registering the device with network I get: Please contact service provider.... Internal error (-1)
I can receive sms and make calls with device.

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Ok, I'll submit an unlock ticket for you. The phone will need to keep the Sprint SIM in it, it needs to be powered on and connected to WiFi. Once it's set up, send me a private message with the phone's IMEI, your name, and your phone number.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Thanks, IMEI sent by private message.
Best Regards

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Thank you. I have responded. Have a great day!

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome

please help me unlock sim card for my  j 3 emerge

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please help me thank you
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@mimi, I'm happy to help with the unlock. Was this phone on your Sprint account, or did you buy it from a Sprint customer?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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given to me by customertheir old phone forgot number

 

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