Do you have their name or account number? If you do, please send a private message with the info, your name, contact number, and the phone IMEI.
my sumsung galaxy j3 emerge does not supporting the simcard it's asking me to insert IUCC so please help be to unlock my phone.
Hi Ujonlo! What network is that SIM card for?
Hi Phil! Can you please send us a PM with the MEID so we can check the eligibility of this phone for unlock?
I have contacted international department to unlock my Samsung j3. They told me that the phone is unlocked, however it still says that invalid SIM cards when I insert a SIM card from a different carrier. I have read other discussions but this is the first time for me to use this community and I don’t know how to send a private message to the sprint agent. Please help. Thank you!
Hey Linzhangzl. It sounds like you've already been approved for an unlock in the past and may have missed the signal we sent out to complete the unlock process. I'll need to get some details from you in private so we can try and resend the signal out to you. I'm sending you a PM now.