I have 7 line with Samsung J3 emerge phone. All phones have same hardware, baseband and Android versions. I have paid off the phones and requested for unlock. Now, customer service is telling all phones are unlocked, but only 2 phones are supporting other carrier sim cards but other 5 do not.
2 phone supporting other carrier sim is having UICC Unlock message: "Your device is unlocked for any sim cards." And 5 phones does not support other carrier sim is having UICC Unlock message: "Your device is locked for sprint sim card."
I have tried to communicate this many time to customer representative, but they are saying, in sprint system phones are showing unlock so they can not do anything.
I have tried master reset, factory reset etc.. But nothing helped.
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Hi Ujonlo! What network is that SIM card for?
Hi Phil! Can you please send us a PM with the MEID so we can check the eligibility of this phone for unlock?
I have contacted international department to unlock my Samsung j3. They told me that the phone is unlocked, however it still says that invalid SIM cards when I insert a SIM card from a different carrier. I have read other discussions but this is the first time for me to use this community and I don’t know how to send a private message to the sprint agent. Please help. Thank you!
Hey Linzhangzl. It sounds like you've already been approved for an unlock in the past and may have missed the signal we sent out to complete the unlock process. I'll need to get some details from you in private so we can try and resend the signal out to you. I'm sending you a PM now.