Last night i switched from sprint to att. While on the phone with sprint two different times, they told me my phone was successfully unlocked. Ive been trying to restart it but have had no success. When i go to about phone, it still says itself listed as sprint for the brand. I cant call or text from my phone and im at a loss.
Hello Amgrimmett, did you follow the three main steps of having your phone powered on, connected to Wifi and had the Sprint SIM card inserted while we were sending the unlock signal over to your phone?
I hear ya Amgrimmett. In order for the phone to receive the unlock signal the following has to be completed.
- Turned on and plugged in
- Has Sprint sim card in the device
- Is connected to WIFi.
I sent you a PM so I can gather some info.
@Cat_Sprint thank you for being willing to help, i dont see any messages in my inbox tho im gonna put the sprint sim back in and call them and ask to unlock again