This os really annoying

[Jdovecity]

Hello everyone, i bought a phone form a guy i met online because my screen had cracked on my Last phone. After inserting my sim card in the phone i keep getting a device restricted message every 5 minutes. The phone works ok i just cant get on the internet this is really a unfortunate situation.

[Katey88_Sprint]

Well... It could be 1 or 2 things.

1. Is the phone a Sprint phone?? If it isn't a Sprint phone then it would mean that the device isn't fully unlocked from the other carrier. 

2. The SIM card you inserted might not be compatible with the phone you have now. Within Sprint you need to keep the original SIM with the device. If you need to get a new SIM please visit one of our stores.  

[Jdovecity]

It says its a sprint phone. This is beginning to get annoying no one including sprint has a solution 

[Katey88_Sprint]

Are you a Sprint customer?

[Jdovecity]

No im not a customer. My girlfriend is she just started service with sprint. 

[Katey88_Sprint]

We will probably need to check the IMEI of the phone, and see if the phone is completely unlocked. I am going to send you a PM. 

[Jdovecity]

Sure