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Time keeps changing on Note 9

Journeyman

Time keeps changing on Note 9

I upgraded to the Note 9 yesterday afternoon, and later that evening the phone did an automatic update. Ever since, the time has been periodically changing on my phone to 5 hours forward. Toggling automatic date & time on/off fixes it temporarily, but it has continued to happen. I've updated the profile & PRL but neither has permantly fixed the issue. 

3 REPLIES
Sprint Social Care S.M.A.R.T. Agent

Re: Time keeps changing on Note 9

I would try power cycling the device, and leaving off for 3 minutes. Let us know if the problem keeps happening after that. 

Journeyman

Re: Time keeps changing on Note 9

I tried this, and the problem is still continuing after doing so. 

Sprint Social Care S.M.A.R.T. Agent

Re: Time keeps changing on Note 9

Hmm.. I am going to send this up for to have this looked into. I am going to PM you for details. 

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