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UICC Unlock error

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Re: UICC Unlock error / OR

Hey tbotting! Do you have a Sprint SIM card installed in that J3 when attempting to unlock it?

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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Journeyman

Re: UICC Unlock error / OR

Yes it is in.  If I try it with a different SIM, it gives no error but the UICC unlock process just crashes.

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Journeyman

Re: UICC Unlock error

I am also having this same problem! I have called and called to no avail, someone put the request in wrong or something like that and now it keeps trying to register to an account

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Re: UICC Unlock error / OR

After getting the unlock signal, did you complete the unlock by unlocking the UICC and profile?





"Is your name Wi-Fi? Because I'm feeling a connection."
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Journeyman

Re: UICC Unlock error / OR

I hit update PRL, update profile, and then UICC unlock, that's what the tips and tricks for unlocks says... Was that incorrect?

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Re: UICC Unlock error / OR

Yes that is correct. Did the phone crash during that or after the new sim is in? Is the Sprint logo still showing?





"Is your name Wi-Fi? Because I'm feeling a connection."
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Journeyman

Re: UICC Unlock error / OR

When I hit UICC unlock, it errored out and said could not be unlocked "Internal Error: 407" as in I hit update PRL, profile and UICC unlock with the Sprint SIM in, I did not change the SIM card out, when I hit UICC unlock is when that 407 came up 

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Re: UICC Unlock error / OR

Can you send the IMEI in a PM for me?





"Is your name Wi-Fi? Because I'm feeling a connection."
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Journeyman

Re: UICC Unlock error / OR

Sent!

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Journeyman

Re: UICC Unlock error / OR

I did those steps too and got the same error.

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Re: UICC Unlock error / OR

Hey TBotting, Can you send me a Private Message with the IMEI of that J3? I'll need to take a look at this. 

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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Journeyman

Re: UICC Unlock error / OR

I'm running into the same Internal Error (407) on an old phone I'm trying to take abroad. I've done a factory reset, wiped the cache, and still facing the issue. Can someone take a peak under the covers and see if I can get the UICC unlocked before leaving the country tomorrow?
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