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Unable to Send or Receive MMS over WiFi after Android 10 update.

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Sprint Social Care

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

@SprintUser_Bob Send us a Private Message. We would like to further look into this. 

S.R
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Journeyman

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

Could you let the rest of us experiencing this issue know if Sprint will be resolving?  Bottom line, MMS while connected to wifi used to work now it does not. 

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Journeyman

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

Absolutely. The Sprint representative I spoke with told me I was wrong, that I could never MMS over Wifi. Sooooo frustrated. I will keep you updated.
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Sprint Social Care

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

 Hey, just for confirmation, are you still experiencing issues after enabling WiFi calling? 

S.R
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Journeyman

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

Turned on Wifi calling. No change. Still doesn't work.
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Sprint Social Care

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

I'd like to get you on to our Tech Support Department so they can further look into this. Please send us a Private Message with your contact information so we can get you connected to them. 

S.R
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Journeyman

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

Hey All,

 

I just got off with Sprint and this worked. I have a S8 plus..

 

Try going to:

Settings

General management

Reset

Reset network settings

Follow all of that...

Restart phone

 

My internet on data didn't work after that so I had to do this,

 

Settings

system update

update profile

 

Hope that helps you all

Tags (1)
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GrandMaster

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

i have been MIA for a bit...but which phone was this on again?

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Journeyman

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

@Raticle111

Thanks, but didn't work for my S8. Still not receiving MMS messages when I am connected to wifi.

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Sprint Social Care

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

@Eliza-Stoughton Hey, can you try turning your WiFi calling on and let me know if a change is shown? 

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Journeyman

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

Same. Didn't work for me, but I get the joy of reconnecting all my devices again.
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Journeyman

Re: Unable to Send or Receive MMS over WiFi after Android 10 update.

It did not hel . 

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