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Unable to access voicemail-getting busy signal

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Journeyman

Unable to access voicemail-getting busy signal

I am unable to access voicemail to set up service.  When I try from the device it goes directly to a busy signal.  When trying from an outside line; it just rings and rings.

This is a new device (s9+) , just transferred data from old about a month ago.

 

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10 REPLIES 10
Sprint Social Care S.M.A.R.T. Agent

Re: Unable to access voicemail-getting busy signal

I'm happy to help with the voicemail. I would like to verify that you don't have any saved messages. The processes I'll use, any saved messages will be deleted. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Unable to access voicemail-getting busy signal

No saved messages that I'm aware of.  I hadn't realized it was not working until today when I tried to access to record a greeting.

I've tried to access through the Sprint voicemail app and also by pressing the 1 on the keypad

 

Thank you!

Sprint Social Care S.M.A.R.T. Agent

Re: Unable to access voicemail-getting busy signal

You're welcome. I'll send you a private message to get your account information. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Unable to access voicemail-getting busy signal

I'm having the same problem on my iPhone. Can you also help me?
Sprint Social Care S.M.A.R.T. Agent

Re: Unable to access voicemail-getting busy signal

Yes. Please send me a private message with your phone number and account PIN.





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Unable to access voicemail-getting busy signal

I am having the same problem.  I've tried to resolve via chat support 3 different times without success.  

Sprint Social Care S.M.A.R.T. Agent

Re: Unable to access voicemail-getting busy signal

I'm happy to help with the voicemail. I also have your private message and will get working with you through it. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Unable to access voicemail-getting busy signal

My Galaxy S9+ voicemail is having the same issue. Can you help me to solve this issue?

Sprint Social Care S.M.A.R.T. Agent

Re: Unable to access voicemail-getting busy signal

Hey rbn4deep. We should be able to get that reset for you. I'm going to drop you a PM so we can get some additional information to help out. 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: Unable to access voicemail-getting busy signal

Same issue. Help?

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