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Unable to establish a wireless data connection

Journeyman

Unable to establish a wireless data connection

Cant use my phone or text this morning my mobile data went off and will not come back on keep getting this message unable to establish a wireless data connection 

Tags (1)
10 REPLIES 10
Sprint Social Care S.M.A.R.T. Agent

Re: Unable to establish a wireless data connection

That isn't good. Lets see what is going on. 

 

What kind of phone do you have?

What is your zip code and nearest cross streets?

Journeyman

Re: Unable to establish a wireless data connection

Samsung Galaxy s9 plus 30014 South and Lee
Sprint Social Care S.M.A.R.T. Agent

Re: Unable to establish a wireless data connection

Can you go into settings, scroll to system updates, and update the profile? Let me know if that helps. 

Journeyman

Re: Unable to establish a wireless data connection

Ok
Sprint Social Care S.M.A.R.T. Agent

Re: Unable to establish a wireless data connection

Crossing my fingers it works. 

Highlighted
Journeyman

Re: Unable to establish a wireless data connection

No ot wouldn't let me gave me this message 20190619_145908.jpg

 

Tags (2)
Journeyman

Re: Unable to establish a wireless data connection

Wifi only no data all day
Sprint Social Care S.M.A.R.T. Agent

Re: Unable to establish a wireless data connection

Hmm that is no good. Try this one for me please Reset network settings ##72786#. 

Journeyman

Re: Unable to establish a wireless data connection

It was working it was flashing 3g not LTE but when it stopped it went back off
Sprint Social Care S.M.A.R.T. Agent

Re: Unable to establish a wireless data connection

Can you send me a PM with the address you are at? This way I can get a pinpoint on this?

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