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Unable to send images over wifi, LTE kicks in every time

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Journeyman

Re: Unable to send images over wifi, LTE kicks in every time

Thank you!!  I'm a new Sprint customer - switched to sprint about a month ago.  Have never been able to send or receive MMS over wifi.  Have tried multiple messaging clients (8 of them), and multiple wifi networks (home and work).  My husband has the same phone and has the same problem.

 

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Sprint Social Care

Re: Unable to send images over wifi, LTE kicks in every time

Are you getting any error messages? 

S.R
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Journeyman

Re: Unable to send images over wifi, LTE kicks in every time

Only error message is after a long while the app will tell me "unable to send"

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Sprint Social Care

Re: Unable to send images over wifi, LTE kicks in every time

Are you using a stored contact when sending the message?

S.R
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Journeyman

Re: Unable to send images over wifi, LTE kicks in every time

Yes, using stored contacts.  The are the 10-digit numbers that work for SMS and will work for MMS if I'm connected to data.

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Sprint Social Care

Re: Unable to send images over wifi, LTE kicks in every time

Is your WiFi calling turned on? Please have this turned on and then try sending the MMS. 

S.R
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Journeyman

Re: Unable to send images over wifi, LTE kicks in every time

Yes, wifi calling is turned on.  I have tried to send and receive with wifi calling on + data turned on; also tried to send/receive with wifi calling on + data turned off.  None of these enable me to send/receive MMS.

 

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Sprint Social Care

Re: Unable to send images over wifi, LTE kicks in every time

Please send us a Private Message. I'd like to further look into this for you. 

S.R
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Journeyman

Re: Unable to send images over wifi, LTE kicks in every time

That would be WONDERFUL!!  Silly question, but how do I PM you?  Do I use this site to do that??

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Sprint Social Care

Re: Unable to send images over wifi, LTE kicks in every time

I can Initiate the private message if you are unable to. 

S.R
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