I've been trying to get this phone unlocked since last Monday. On Saturday 6/08/19 I get a case ID number. I'm now being told it will be unlocked today or tomorrow. What is going on? I've received no email and the device is still locked as far as I can tell. My account is closed. I do have the SIM card in and it's connected to the internet. Is there anything else I should do?
You can follow these steps with setting up your phone. Sounds like they are going to send out your unlock signal soon.
What's the case ID # and and IMEI of your phone? You can send it in a PM.