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Unlock Galaxy S7 edge

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Journeyman

Unlock Galaxy S7 edge

I've been trying to get this phone unlocked since last Monday. On Saturday 6/08/19 I get a case ID number. I'm now being told it will be unlocked today or tomorrow. What is going on? I've received no email and the device is still locked as far as I can tell. My account is closed. I do have the SIM card in and it's connected to the internet. Is there anything else I should do?

4 REPLIES 4
Sprint Social Care S.M.A.R.T. Agent

Re: Unlock Galaxy S7 edge

You can follow these steps with setting up your phone. Sounds like they are going to send out your unlock signal soon. 

 

SOLUTION: Sprint Hints for Successful Unlocks

Journeyman

Re: Unlock Galaxy S7 edge

I hope so. I've been told 24 to 48 hours since last week. I hope you are correct but I wish there was a way to tell. It's very inconvenient waiting and trying to relay to the person that has it. Thanks for the reply!
Sprint Social Care S.M.A.R.T. Agent

Re: Unlock Galaxy S7 edge

What's the case ID # and and IMEI of your phone? You can send it in a PM.





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Unlock Galaxy S7 edge

PM sent. Thank you
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