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Journeyman

Unlock Samsung S7

I called several times to ask for the unlock of my device. I received already one email telling that it will be unlocked in 24-48 hours. Two days after, I chatted online with an agent telling me the same.

 

I paid my device in full since the very first day of service with Sprint. I am very disappointed with the service provided.

 

Again: I want to unlock my device to use it with other carriers, not only the international ones.

8 REPLIES 8
Wizard

Re: Unlock Samsung S7

I understand why you would be frustrated with this situation. Let me help you with this. Did you follow the tips in this link, when requesting for unlock? SOLUTION: Sprint Hints for Successful Unlocks

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Unlock Samsung S7

Yes, I did it, I tried the code # # 72786 #

Fist time that I called to Sprint, they gave me an MSL code, but no more instructions.

After that, I received an email telling that my cell phone would be unlocked in 24 hours, nothing happened.

I chatted with Sprint by chat again to remind them. They opened a new case and told me to wait again. Same result.

I want to solve the issue asap.

Thank you.

 

Journeyman

Re: Unlock Samsung S7

I just received a new message by email telling me this:

Device with phone number ********* is ineligible to be unlocked because
the phone is not on your account. Call *2 for help.

 

The device IS in my account. Please double check again because I started with an HTC that I changed to the Samsung S7 after one day of testing. 

Journeyman

Re: Unlock Samsung S7

I called again. Same answer. Wait for 24-48 hours.

I provided the FCC request ID.

I am still waiting for a solution. 

GrandMaster

Re: Unlock Samsung S7

the device is still on an active line correct? or has it been removed already?

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Unlock Samsung S7

It still linked to an active account.

It is unlock only for international carriers.

 

GrandMaster

Re: Unlock Samsung S7

ah ok. they just did the wrong unlock. got it.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Unlock Samsung S7

One technician called me today. He opened a ticket because he was unable to unlock it. At 4.25pm, my cellphone rebooted automatically and now is finally unlocked.

 

I do not know who made it, but thank you.

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