This was my issue when I had problems activating my unlocked by Samsung® S7 edge on Sprint. My S7 edge was listed as PLBL SKU in Sprint's database; a Sprint Social Care rep changed it to SPR, and that fixed the problem for me. However, in your case, I have no idea what the problem is.
I'm just trying to help by sharing my experiences and what worked for me.
Woo-hoo! Finally, I got the Sprint Visual Voicemail app to work on my unlocked by Samsung® Note 8. Oh, what joy it is to finally have Sprint visual voicemail on my Note 8!
Well, it was nice while it lasted. Thanks a lot Sprint for deactivating the visual voicemail that I had working on my unlocked by Samsung® Note 8.
Sprint, why must you persistently punish the bring-your-own-device customers? This is maddening.
Just got my Note 8 Unlocked yesterday. Wasn't able to activate it online because kept telling me the SIM card # wasn't valid. Called Sprint and they were able to activate it in a couple of minutes.
So far the phone is working great. Anyone know if there is a way to get HD Voice and Wifi calling working on it though?
I know how to get the Wi-Fi calling to work. Click on Phone to bring up the dialer, then in the upper right corner click on the three vertical dots, next click on Settings, then scroll down until you see Wi-Fi calling.
if it is a unlocked version from the OEM or from another carrier it will not get wifi calling. not sure about the HD calls though. the wifi calling/calling plus is a built in deal.
The previous post directions did work. So it is possible to turn on WIFI calling. Not sure about the HD yet. I had my Wife call my phone with her S7 Edge. Her phone said HD at the top mine did not. I thought both phones need to support it for that to work. So it may just be a display issue.
howie411. To experience HD Voice, both people need to call each other on a Sprint HD Voice capable phone on HD Voice-enabled regions. Please click here to learn more about HD voice.
howie411. Based on the device information, the Galaxy Note8 Especial Edition supports HD voice.