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Update 3/25/19: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN - Perma Roaming

Journeyman

Update 3/25/19: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN - Perma Roaming

Admin update: Please see this thread for the ongoing discussion Perma Roaming - The Sequel 

 

 

 

As the description says I am experiencing a 'no network connection' issue. I got my Samsung S10+ Black 128gb on Wednesday 3/6 and it worked flawlessly. That is...until yesterday Monday 3/11. It now just gets stuck on roaming ad even with data roaming on I get ZERO data regardless of where I am.

 

I can make phone calls and get basic (non MMS) texts. But that's it.

 

My LG V20 works great and had no service issues when it was my primary phone.

 

I spoke with Sprint technical support and they had me do the whole ##72786# thing twice and that did nothing.

 

I've done several PRL update and System update requests. But since I have no connection to mobile data, they fail.

 

I am going to try a hard reset tonight and refuse the update and see how that goes. I need to remove all my media first.

 

Sprint claims they escalated this to their 'network team' and they will contact me by the end of the day. We will see.

 

This guy has the same issue I am having. https://community.sprint.com/t5/Samsung/Samsung-Galaxy-S10-LTE-ESM-X-EMM-13-APN-X-ISPSN-ISSUE-AFTER/...

335 REPLIES 335

Well... i just updated profile and all ny bands are on and im getting connection. Hope it stays!!!!!!!

Sounding like Sprint is using the update yesterday as a cop out and there's no change so pretty much everyone who preordered or got their phone the first week after will have to exchange it.

Yeah problem is my phone shows I have LTE. If I go to a sprint store no doubt I'll have good lte with a magic box in the back room. I have one in my house and it's good. 

 

When I'm out and about though LTE will still show strong except data is like nothing 1mbps. I mean we are talking NYC and outer boroughs here. 

 

A sprint rep will look at me like I'm crazy since it doesn't show I'm Roaming all the time... 

@seawolfposted an excellent post about what to do. It seems to cover what you can try to do to get your phone to work.

There is a lot of CYA (cover your @$$) verbiage though.

"Small number of reports"
"Should prevent the issue"

It does state;

•If the device just stays in permanent Voice and/or Data loss, updating the software will not help. There is no troubleshooting workaround to fix this. •If you have a device that is in permanent Voice/Data loss, you will need to exchange the device per normal policies.

•For users who exchange devices, please check to be sure that the new handset is updated to the most recent Software (ASC8) and data is working prior to leaving the store.
•If the troubleshooting efforts result in the device being able to acquire and maintaining LTE then it does not need to be exchanged

 

I have downloaded the update with my 'new' replacement phone and still have no issues. All bands are working. I'm in San Diego.

How do we get the update?  The page says "download" but how?

There's also another system update pinned in this board and it says it's OTA but it hasn't come through on my phone.  A phone rep said I have the latest (Feb 1) and wasn't aware of the one posted here.

Uhh yea i kinda would like that update also lol

Go into settings and search for software update, when you get there hit download and install. 

Goto settings and system updates

Not all phones are seeing this update yet


@Savededa wrote:

Go into settings and search for software update, when you get there hit download and install. 


Like I said, nothing's showing up there.  The only update I got was when I first set up my phone, and it's dated Feb 1, 2019.

Oh that one. I though yall were saying theres another on this site lol

Well, this is new ... Screenshot_20190328-212738_Software update.jpg

 

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