Sprint Community is Read Only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Sprint Community is Read Only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Update 3/25/19: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN - Perma Roaming

Journeyman

Update 3/25/19: Samsung Galaxy S10+ LTE: ESM - X EMM -13 APN - X.ISPSN - Perma Roaming

Admin update: Please see this thread for the ongoing discussion Perma Roaming - The Sequel 

 

 

 

As the description says I am experiencing a 'no network connection' issue. I got my Samsung S10+ Black 128gb on Wednesday 3/6 and it worked flawlessly. That is...until yesterday Monday 3/11. It now just gets stuck on roaming ad even with data roaming on I get ZERO data regardless of where I am.

 

I can make phone calls and get basic (non MMS) texts. But that's it.

 

My LG V20 works great and had no service issues when it was my primary phone.

 

I spoke with Sprint technical support and they had me do the whole ##72786# thing twice and that did nothing.

 

I've done several PRL update and System update requests. But since I have no connection to mobile data, they fail.

 

I am going to try a hard reset tonight and refuse the update and see how that goes. I need to remove all my media first.

 

Sprint claims they escalated this to their 'network team' and they will contact me by the end of the day. We will see.

 

This guy has the same issue I am having. https://community.sprint.com/t5/Samsung/Samsung-Galaxy-S10-LTE-ESM-X-EMM-13-APN-X-ISPSN-ISSUE-AFTER/...

335 REPLIES 335

I hope fix comes soon... 

if you changed the bands back to normal (if you originally turned off any of them) and its still not working then its recommended to take it into the nearest Sprint repair store so they can run it through their gauntlet of troubleshooting..once those show to not work (doesnt matter if you did them..they must also confirm that they in fact didnt work) they can then work on getting you a replacement device...they must go through that gauntlet though in order to get to that point.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************

click the link above.

 


@mromanic35 wrote:

I hope fix comes soon... 


 

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************


@fireguy_6364 wrote:

click the link above.

For what?  There's nothing there to download.

so which update is your phone currently on?

 

 

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************

In the software update section, I have one dated Feb 1, 2019.  So nothing showing up OTA as of yet.

I'm with you about going to the nearest store but sounds like many here like me is hour or more away and that shouldn't be the case especially how much we are paying. I mean I can assume Sprint will expect us to pay our monthly bill even though we can't even use it

Did you get your phone unlocked from Samsung?  I did.  I just had a guy from Sprint and a guy from Samsung on chat at the same time.  What I learned is that the update for Sprint branded phones comes from Sprint and unlocked phones comes from Samsung.  The Samsung guy acted like there was no update until I got upset, then, magically, he found out the update for unlocked phone started pushing out yesterday.  


@Philiprorrer wrote:
I'm with you about going to the nearest store but sounds like many here like me is hour or more away and that shouldn't be the case especially how much we are paying. I mean I can assume Sprint will expect us to pay our monthly bill even though we can't even use it

I spoke with a Sprint rep on the phone this morning, and was told that they won't be able to do anything about this issue in the store.  

 

She did offer a possible (temporary?) fix, where you turn on Airplane mode, turn off the phone, turn it on again, and then turn off Airplane mode.  I haven't tested it yet though.

your phone was purchased directly from Samsung? and still had the same issues correct?

 

and that Samsung guy was a tad bit misleading with his info..each phones update comes fro mthe OEM...only difference is what they put into it..if its a carrier branded device they take the update that gets pushed to the non carrier variants and add in the stuff needed for that specific carrier..then once they get the clear its released across that carriers network.. been like this since day one of smart phones and has not changed. the update for the Sprint variants came out yesterday...actually i think it was the day before..the 27th...which if that didnt fix your issue then they have a info blog on the next steps needed.

 


@mbbuckland wrote:

Did you get your phone unlocked from Samsung?  I did.  I just had a guy from Sprint and a guy from Samsung on chat at the same time.  What I learned is that the update for Sprint branded phones comes from Sprint and unlocked phones comes from Samsung.  The Samsung guy acted like there was no update until I got upset, then, magically, he found out the update for unlocked phone started pushing out yesterday.  


 

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************

Yes, I bought directly from Samsung, and the data connection is pretty much non-existent.

 

I'm not sure if the update will fix the connectivity issues. I haven't received it yet. 

 

 

This is ridiculous, i've had my phone for nearly a month and I cant connect to interenet properly... in 2019! on the all new and shiny s10+ nonetheless!

just absolutely ridiculous!

still on the February 1 patch, no new update yet

Unlocked from samsung on sprint joke network

Community News

Sprint Community is Read Only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat