I stopped by a Sprint store today. They are claiming that as of 3pm Friday they have a new internal bulletin that instructs them to have customers call to get a CTMS ticket opened ("data going in and out") and they think they can change something in your profile on their end to make it work as long as you can still sometimes get LTE data. At least they seemed aware of the Thursday bulletin @seawolf referenced. So I spent 20 minutes on the phone getting one opened and now I wait for a call back. Because it's been less than 14 days they also said they could do an exchange if this doesn't work.
Yes i went to sprint store today and I was told to wait till the fifth of April to get it changed. That's when they will have the new ones available.
I just wanna know... do i go force an exchange or is there REALLY gonna be an update coming from sprint ir whatever. Nothing has been 100% certain yet
Sprint's lady robot didn't hang up on me tonight and I got to talk to a tech specialist about my ticket. We went through the usual stuff and she said "the only thing we haven't done is master reset, honestly I don't think it will work". I told her it won't.. that I'm following thread on Sprint Community and it hasn't worked for anyone else. She was talking about escalating my ticket and I brought up how hot my phone gets if I leave mobile data on and how fast it makes battery drain. She said "I think you just got a defective phone and we need to replace it". She said I shouldn't have to pay anything since it's a known issue. It's been back to back s10+ issues all day. Since the closest corporate store is couple hours away she called Asurion for me, explained the situation, then transferred me over. After I sign and send over affidavit and ID should get new S10+ in couple days. Currently have white 128g but that's on back order so they are sending me blue instead.
I read thier latest solution for this problem and it sounds like they will exchange it per normal policy if troubleshooting cannot resolve the problem. So I went to the store with a repair center they, they did the troubleshooting which did not work. Then I show them the solution post about the exchange and they said after wasting two hours they said I would've had to exchange it during the first 14 days. Funny because they told me to wait for an update on day 13 when I talked to them. Here's the solution. they should add exchange during the first 14 days into it.
BTW don't fall for "there's a tower down in your area" Tier 2 guy told me that 2 weeks ago said it would be up in a few days. then when it wasn't fixed 3 days later another tech said give it 2 more days. yesterday when I went to the Sprint store (the first time I went yesterday I might add) the tech told me the ticket for the tower being down was from last year and they never closed it out but it clearly says it was fixed. So when hour 8 of the 17th day of groundhog day non-Support came around and Tech number 6 said "oh I see there's a ticket here that the tower's down it should be fine in 2 days" instead of correcting him I took it as a sign that I could finally salvage some part of my day and said thank you and hung up. Once again if your techs don't document and create trouble tickets you're doubling the work and pissing off your customers