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Visual Voice Mail Transfer

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Journeyman

Visual Voice Mail Transfer

I upgraded my phone yesterday from S9+ to the S20+ everything transfered except my Visual Voice-mail messages. I have not wiped my S9+, they are still there. Can I move them?

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Sprint Social Care

Re: Visual Voice Mail Transfer

Hi! Yes you can. If there's an external SD Card in the old device (S9+) then you can transfer them to it if it's not already there. Then you can remove the SD Card & place it into the new device (S20+). Please see steps below: 

  1. Use either the built-in file browser (available on some phones) or download a file manager app from the Android Market.
  2. Browse to the internal SD card folder /sdcard or /mnt/sdcard and select the smvvm folder.
  3. Copy the smvvm folder (instructions vary depending on which file manager is being used) to the external sd card folder (usually a link/subdirectory within the /mnt/sdcard location).

 

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1 REPLY 1
Highlighted
Sprint Social Care

Re: Visual Voice Mail Transfer

Hi! Yes you can. If there's an external SD Card in the old device (S9+) then you can transfer them to it if it's not already there. Then you can remove the SD Card & place it into the new device (S20+). Please see steps below: 

  1. Use either the built-in file browser (available on some phones) or download a file manager app from the Android Market.
  2. Browse to the internal SD card folder /sdcard or /mnt/sdcard and select the smvvm folder.
  3. Copy the smvvm folder (instructions vary depending on which file manager is being used) to the external sd card folder (usually a link/subdirectory within the /mnt/sdcard location).

 

View solution in original post

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